We send tracking emails on time.
Log in to My account > My Orders > Track Order (Simplest way to keep up with your order)
Pop your email and order ID from your order confirmation email.
Still you haven’t received any notification on estimated delivery time contact us below and we’ll track it down for you!
It usually takes 1-2 business days for Sydney, Melbourne, Brisbane, Adelaide, Newcastle, Wollongong, Central Coast, Canberra, Toowoomba, Northern Rivers, Albury, and Gold Coast.
Tasmania usually takes 4-6 business days.
Western Australia, Northern Territory and Northern Queensland usually takes 5-7 business days.
Note: We can only provide the delivery options shown and cannot speed up and processing times.
Your order is important to us, we encourage customers to select sign required option when placing an order because of nature and cost of product. Customers can opt no need to sign option too.
All customers are kept in the loop and receive an email when, the order is out for ship, in transit, out for delivery, and delivered.
Look out the spam or junk folder, if it’s sitting there, add Swapgears to your safe senders list so our emails get through.
No emails, yet?
We do not, at this point.
We’ll let you know as soon as we’ll start this service.
We safe drop parcels at your address, if permitted by customer at time of placing an order. Otherwise, our driver will leave a note to collect your order at the post office within 5 business days. If you’re unsuccessful in collecting order, it will be returned to our warehouse and we’ll get in touch to sort it out.
Still unlucky, contact us below and we’ll sort out!
Defo! Make sure you have mentioned business name, and details clearly on the shipping address. It’s easy to reach out you!