FAQs

Hello! We're Swapgears, Australia's newly launched sustainable products marketplace. Our mission? To resell, reuse, recycle and extend the life of consumer electronics that can all make a difference to the planet. Our vision ? Introduce the world to the circular economy and aim is to extend the life of every single commercialized item and resell them across the world by partnering manufacturers and sustainable organizations.

What is refurbished devices mean ?

Every Refurbished product completes a rigorous refurbishment process that includes full testing that meets the same functional standards as box packed products. Your refurbished device condition might be excellent, good, or fair with special savings of up to 15 to 40% less than when new.

You will receive a device with genuine or apple approved replacement parts (as needed) that has been thoroughly cleaned and inspected. Refurbished devices will come with battery life between 80 to 100%. Every device will pack in white plain box with cable and sim tool and send you to free shipping and returns.

We back quality commitment by including our standard one-year limited warranty with every refurbished product.

Warranty and Refunds

Warranty Policy

Each device order comes with standard 12-month free warranty. Our warranty covers all product defects, mainly hardware, during the warranty period. This includes significant differences in products from what was originally ordered at the time of delivery. During the warranty period, customers may get repairs and replacements only. The warranty does not cover any damages caused by the customer, family members, friends, or any other external person or impact. This includes (and is not exhaustive of) damage of the device caused by force, water, or any external factor.

Refund Policy

In the unlikely case that you are not fully satisfied with your purchase, you may return your undamaged device within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will receive the full refund within 7 days after our product team has received and inspected the item. In the event that there are obvious signs of use, our product team reserves the right to apportion you a refund value deemed reasonable. This allows us to protect our devices and customers from others who misuse and abuse our return policy.

Customer Hours

We’re always here to help you. Our customer service team is taking phone calls and is available over our chat feature on our website between 9 am to 5 pm AEST. Outside of that, please send us an email on swapgearsau@gmail.com and we will respond back within 24hrs.

When should I expect my order to arrive?

We offer free shipping in Australia wide and it takes 1–4 business days to dispatch from the warehouse. Please note that once we ship your order, we don’t have any control over any delays in transit caused by any reason. We’ll aim to work with the service provider to track and trace your order and resolve any issues as soon as possible, but this might not always be possible.

How do I cancel or change my order after I place it?

We process our orders promptly, contact us ASAP if you wish to cancel your order. Please contact us email: swapgearsau@gmail.com. We could not be able to cancel the order once shipment has been despatched from the warehouse.

Condition of the device

We only sell fully functional device at swapgears. Physical look of the device varies between condition of the device.

  • Excellent: Like new, showing almost no signs of wear. Item may have very faint marks and is 100% fully functional. Screen: Perfect condition Body: May have barely visible micro-scratches, not noticeable from 8 inches away.
  • Good: Like new, showing almost no signs of wear. Item may have very faint marks and is 100% fully functional. Screen: Perfect condition Body: May have micro-scratches visible from 8 inches away
  • Fair: Light signs of wear. May have some light scratches and minor marks. 100% fully functional. Screen: May have micro-scratches which are not noticeable when the screen is turned on Body: Has visible scratches and/or dents.