Personal Information

In the case of Swapgears customers, we may hold the following information:

  • Customer’s Name
  • Email Address,
  • Mail Address,
  • Username and Password,
  • A history of IMEI numbers and serial numbers submitted while placing an order to Swapgears, and other information that customers may provide in their course of communication

Information can sometimes include Identification information to comply with The Second Hand Goods Act and your rights or title to sell goods to Swapgears in addition to financial information pertaining to the financial processing of a customer’s order - such as bank details into which we make financial payment - this information is supplied to us encrypted via SSL and remains securely encrypted while in our possession, until the moment when it is used to make payment and is then re-encrypted and held securely.

In the case of individuals who are not customers and have not used Swapgears services, name, email address, mail sent to us, and other information that may be provided in the course of those individuals' communication with us may be stored for a reasonable time to enable us to deliver good service.

Wherever lawful and practicable, in accordance with Australian National Privacy Principle #8, we provide options for you to interact with us anonymously.

Personal Data Information Security

Although transferring information across any media including the internet may involve a degree of risk, we always seek to minimize this risk by putting in place a series of steps to maintain the security and integrity of your personal information. These steps include:

  • Ensuring that any financial or sensitive information involved in carrying out e-commerce transactions is exchanged via Secure Socket Layer (SSL) encryption
  • Ensuring that all Swapgears’ servers and systems are protected by antivirus and strong algorithms

Use of Online Cookies

A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. The Swapgears web sites sometimes uses "cookies" to enable you to login using your username and password, and/or to help personalise your on-line experience. Cookies cannot be used to run programs, deliver viruses, or carry-out any malicious tasks on your computer.

We also use cookies to manage 'sessions' to, for example, assist our web server software and e-commerce packages to know which products are in your current order.

You typically have the ability to accept or decline our cookies. Most web browsers will automatically accept cookies, but you can usually modify your web browser settings to decline cookies. Please be aware that if you choose to decline cookies, you may not be able to sign-in or use features of our websites.

Use of Online Cookies

Subject to the exceptions set out in the Privacy Act, you may seek access to the personal information we hold about you. A fee may be charged for providing access however we will advise you of the likely cost in advance and will aim to supply the data within 30 days.

Customers or previous customers of Swapgears will generally be able to access and update their details online.