In the case of Swapgears customers, we may hold the following information:
Information can sometimes include Identification information to comply with The Second Hand Goods Act and your rights or title to sell goods to Swapgears in addition to financial information pertaining to the financial processing of a customer’s order - such as bank details into which we make financial payment - this information is supplied to us encrypted via SSL and remains securely encrypted while in our possession, until the moment when it is used to make payment and is then re-encrypted and held securely.
In the case of individuals who are not customers and have not used Swapgears services, name, email address, mail sent to us, and other information that may be provided in the course of those individuals' communication with us may be stored for a reasonable time to enable us to deliver good service.
Wherever lawful and practicable, in accordance with Australian National Privacy Principle #8, we provide options for you to interact with us anonymously.
Although transferring information across any media including the internet may involve a degree of risk, we always seek to minimize this risk by putting in place a series of steps to maintain the security and integrity of your personal information. These steps include:
Subject to the exceptions set out in the Privacy Act, you may seek access to the personal information we hold about you. A fee may be charged for providing access however we will advise you of the likely cost in advance and will aim to supply the data within 30 days.
Customers or previous customers of Swapgears will generally be able to access and update their details online.