Personal Information
In the case of Swapgears customers, we may hold the following information:
- Customer’s Name
- Email Address,
- Mail Address,
- Username and Password,
- A history of IMEI numbers and serial numbers submitted while placing an order to Swapgears, and other information that customers may provide in their course of communication
Information can sometimes include Identification information to comply with The Second Hand Goods Act and your rights or title to sell goods to Swapgears in addition to financial information pertaining to the financial processing of a customer’s order - such as
bank details into which we make financial payment - this information is supplied to us encrypted via SSL and remains securely encrypted while in our possession, until the moment when it is used to make payment and is then re-encrypted and held securely.
In the case of individuals who are not customers and have not used Swapgears services, name, email address, mail sent to us, and other information that may be provided in the course of those individuals' communication with us may
be stored for a reasonable time to enable us to deliver good service.
Wherever lawful and practicable, in accordance with Australian National Privacy Principle #8, we provide options for you to interact with us anonymously.
Personal Data Information Security
Although transferring information across any media including the internet may involve a degree of risk, we always seek to minimize this risk by putting in place a series of steps to maintain the security and integrity of your personal
information. These steps include:
- Ensuring that any financial or sensitive information involved in carrying out e-commerce transactions is exchanged via Secure Socket Layer (SSL) encryption
- Ensuring that all Swapgears’ servers and systems are protected by antivirus and strong algorithms
Sharing Personal Data
Except as described in this Privacy Policy, we will not disclose your personal information outside of Swapgears and its controlled subsidiaries, affiliates, agents and suppliers, without your consent.
Some Swapgears services may be co-branded and offered in conjunction with other companies. If you use such services, both companies may receive information collected. This also includes services, such as IMEI, serial numbers and TAC code validation,
which although not formally co-branded, involves the transfer of personal information to the companies that provide these subcontract services.
In all such instances, any personal information we share will be limited to only that which is necessary to provide these products or services, and we will make our best efforts to ensure that the use of such data is consistent with the purposes set out in this
Privacy Policy.
Without limiting any of our rights per the NPPs, we further reserve the right to access and/or disclose your personal information if we believe such action is necessary to:
- comply with the law or legal process served on Swapgears;
- protect and defend the rights or property of Swapgears (including the enforcement of our agreements);
- or act in urgent circumstances to protect the personal safety of users of Swapgears services or members of the public. These rights specifically extend to any subsidiaries, companies or contractors whom we retain on our behalf.
Use of Online Cookies
A cookie is a piece of information that an Internet website sends to your browser when you access information at that site. The Swapgears web sites sometimes uses "cookies" to enable you to login using your username and
password, and/or to help personalise your on-line experience. Cookies cannot be used to run programs, deliver viruses, or carry-out any malicious tasks on your computer.
We also use cookies to manage 'sessions' to, for example, assist our web server software and e-commerce packages to know which products are in your current order.
You typically have the ability to accept or decline our cookies. Most web browsers will automatically accept cookies, but you can usually modify your web browser settings to decline cookies. Please be aware that if you choose to decline
cookies, you may not be able to sign-in or use features of our websites.